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Shipping Procedure
You will receive an 'Order Confirmation' email by the system automatically once you confirmed and completed the payment process.
We will send a 'Shipping Confirmation' email to you after we have dispatched your order.


Payment Method
All prices on oyo-oyo.com are listed in USD. You can easily calculate the approximate amount in your own currency by Yahoo Currency Converter.
We accept PayPal ONLY. All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment. PayPal uses the best commercial encryption technology. We receive payment from PayPal without ever seeing sensitive financial details like your credit card or bank account numbers.


Shipping Method
Shipping fee included postage fee, registered fee and miscellaneous fee.
Hong Kong orders are shipped by Hong Kong Post registered local mail. Delivery takes 2-4 working days.
International orders are shipped by EMS Speedpost. Delivery takes 5-14 working days.
Since some countries may take a relatively longer time to inspect the parcels, the delivery time of some orders may delay. We do not assume any responsibility for postal delays.
*We do NOT deliver to P.O. BOX/A.P.O. Address.


Undeliverable Orders
Occasionally orders are returned to us as incorrect address, failed delivery attempts, refuse to pay tax / unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges.
We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is base on the original shipping method used for your purchase.


Customs Charges
If the customer's country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility on this circumstance. We do not issue any proof of export documents, such as proof of country of origin, or export visas.

Returns and Exchanges
We provide customers with 7 days stocks guaranteed warranty (from the date of receipt), customer can contact us within 7 days after receiving the product if customer found problems about the products and needed to be changed.

Customer need to apply stock change through email within 7 days from the date of receipt.

Customers need to pay all relevant delivery costs if the products are needed to be changed.

Gifts or premiums needed to be returned together with products when returned or changed.

If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, We are will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.

If customers received wrong products or quantity different from ordered, customer can notify us through email within 7 days, our customer service representative will audit your order details. If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.

We will not accept change or return of any unpacked products or used products.

We are reserves all rights of final conclusions for any disputes or disagreements.


For any questions, please contact us.

 

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